The QAD Field Service Management (FSM, formerly SSM) is one of the most robust aspects of QAD, especially when managing after-sales activities. In this webinar, Don Lindsey delves into the complexities of contracts and warranties and touches on some of the tools of FSM that impact Contracts and Warranties. In this webinar, Don …

• Provides an overview of FSM
• Covers Contract Management and Maintenance
• Explores Service Coverage, Contract Renewal, Billing, Reports and Admin
• Introduces the new 32 Soft Contract Maintenance Data Loader that helps companies navigate the complexity of the 11.5.13.1 – Contract Maintenance menu

Questions from the webinar

	How many warranty codes are normally used for FSM?
The number of warranty codes you use for SSM is entirely dependent on your needs. Some companies use only one, others use many more. It depends on how many different warranties or warranty levels you offer.
	Can you create contracts for items you purchase and sell but don’t manufacture?
Absolutely. You don’t need to manufacture what you manage in Install Base.
	Can you just have no-cost contracts and not provide warranties?
In QAD’s FSM, it is possible to not use warranties at all and simply create contracts at no cost for some period. Into the future, this could be time-consuming because you would have to manually create install base records for all items you wanted to track through the installed base. However, the 32 Soft Contract Data Loader would help significantly to speed up this process. After the no cost warranty/contract has expired, you can use standard QAD FSM functionality to renew the contract to a new period, updating the required data such as limits, schedules, preventive maintenance, etc.
	Is there a limitation on historical data?
No. There is no limits on how much historical data you can keep.