Do You See Your Business Like Your Customers Do?
Do you know how your company really looks from your customer’s perspective? More importantly, can you measure and analyze that experience in a meaningful way?
At 32 Soft, we’ve partnered with a client to build a tool that uses real-time QAD data to track on-time delivery—one of the most critical KPIs for any business.
Turn QAD Data into Real-Time Insight
This tool is designed to graphically show how well your company is delivering on its promise.
- It uses real-time QAD data to create charts and graphs showing delivery trends
- This reporting is available 24-7 to anyone who needs the information — whether or not they are a QAD user.
- Executives get an instant snapshot of delivery performance anytime, from anywhere.
Drill Down to Find the “Why”
Beyond high-level metrics, the tool lets you dig deeper.
You can drill down to see the up-to-the-minute reasons for late deliveries — both trends and individual situations. You can quickly identify the root causes of late deliveries, whether they’re recurring trends or one-off issues. This allows middle managers to pinpoint problem areas and take action fast—without waiting for static reports.
See Performance by Customer
You can also drill down to individual customer data.
This gives your team a clear view of how your company is performing for specific accounts—essentially letting you see your business through your customers’ eyes. Sales and customer service teams can monitor key customers, spot negative trends early, and address issues before they lead to dissatisfaction or lost revenue.
Expand to Other KPIs
What is even more intriguing about this tool is that the framework can easily be used to develop a similar tool for other KPIs within your company. So, if you are experiencing a specific problem — for example, production downtime — we can work with you to develop the same measuring tool using your QAD production data.
