When customer is quoted incorrectly or order has an error, it will result in bigger issues later on. If such problems arise frequently, they will cause customers to order less or even to leave. It may cause company’s margin to decrease, which is also bad. The importance of generating accurate quotes and getting correct orders is very high.
QAD quote and order entry functions are very generic and more often than not they are not capable to accommodate fully company specific business rules. Especially in highly regulated industries, companies have to find solutions to that.
Customer Service Workbench is designed not only to:
- Accommodate any business specific quotation /order entry rules and guarantee data accuracy,
- But also to speed-up quotation and order entry processes,
- Eliminate waste, errors and inconsistencies in quotation and order entry,
- Provide means and efficiency for performing CSR/SalesRep functions for field non-QAD personnel.