The Changing Role of IT

One of the major trends in manufacturing today is the changing role of IT professionals. Once focused merely on supporting and maintaining systems, IT leaders are now involved in high-level business strategies. But this is just the beginning.

A report published by Deloitte Technology Consulting, Tech Trends 2017, forecasts even more of a shift in the role of IT and CIOs:

Going forward, IT must be faster and more agile, be more responsive to the business, and, critically, work not just to enable but to help shape the organization’s broader strategy.

Over the next 18 to 24 months, we may see the next phase of IT transformation unfold—a phase focused on the way IT operates, how it collaborates with business and external partners, and how its development teams work smarter and more efficiently to deliver services.

The report also cites Deloitte’s 2016 Global CIO Survey of CIOs. A whopping 78% of those surveyed saw strategic alignment as being the most critical to IT’s success. When asked about the core expectations of their role in their companies…

  • 70% of respondents say their company expects CIOs to be involved in business process improvement
  • 67% say efficiency and cost reduction
  • 57% say innovation
  • 46% say infrastructure simplification


Clearly, the lines between IT and business increasingly blur as the CIO becomes more and more involved in the inner workings of the company. IT teams are business partners in developing and implementing technology solutions that improve productivity, workflow and, ultimately, customer satisfaction.

That is what makes 32 Soft’s solutions and know-how so important to the QAD environment. We don’t just create brilliantly simple, incredibly reliable, easy-to-use and easy-to-maintain software for QAD that helps your entire company become more productive and better serve your customer. We also bring to every solution our belief that every business process should, in the end, serve your customers and strengthen your relationship with them.

Our solutions allow you to re-align resources, minimize waste and closely monitor peak delivery performance. But they do much more than that. They also bring with them our in-depth knowledge of QAD coupled with our holistic approach to business – that each process interacts with the next and with the entire organization.

Find out more about how to put our solutions and know-how to work for you.